Making and Receiving Telephone

Hi guys welcome to my blog, now I’m gonna write about “Making and Receiving Telephone Calls”. Communication nowdays is really easy, we can use telephone, text or social media. And these are some expressions we use for making and receiving telephone calls at work.

Making Telephone Calls

1. What we have to do at first is introducing yourself. And these expressions we can use:

• Greeting: Goodmorning, good afternoon, good evening
• Tell your name and the company you work for: This is Tom from Indosat Corp.
• The reason you make phone call: I’m calling about…… or could I speak to…..

2. When the person we want to speak is unavailable

•  Can I leave a message?
• Could you ask him/her to call me back, please?
• Okay, thanks. I’ll call back later.

3. When the connection bad we can use these expressions

• I think we have a bad connection. Can I call you back?
• I’m sorry, we have a bad connection. Could you speak a little louder, please?
• I’m sorry, could you repeat that please?

4. Ending the call

·         Thank you very much. Have a good day.

·         Thanks for your help. Have a good day.

Receiving Phone Calls

1. Answering the phone

·         Greeting and we have to tell the name and the company then offer help:

Goodmorning, ABC company, Tom’s speaking, how can I help you?

2. Getting the name of the caller if he/she doesn’t give it to you

•  May I have your name please?
• Who am I speaking with?
• May I ask who’s calling?

3. Responding to a caller’s request

• Sure, let me check on that.
•   Let me see if she’s available.
•  Sure, one moment please. 

4. Asking someone to wait on the line

• Can I put you on hold for a minute?
• Do you mind holding while I check on that? (or “handle that for you,” “check to see if he’s available,” etc.)

5. Taking a message

•  He’s/she’s not available at the moment. Would you like to leave a message?
• He’s/she’s out of the office right now. Can I take a message?

 6. Dealing with bad connections/wrong numbers

• I’m sorry, we have a bad connection. Could you give me your number and I’ll call you right back?
•  I think we have a bad connection. Could you speak a little louder, please?
• I’m sorry, could you repeat that?
• I’m sorry, you have the wrong number.

7. Ending the call

•  Is there anything else I can help you with?…Okay, thanks for calling. Have a great day.
•  Is there anything else I can do for you?…Okay, have a good day.